Shipping policy
Thank you for shopping with JJ Sport. This Shipping Policy explains our shipping options, rates, processing times, and restrictions.
1. Shipping Within Canada
JJ Sport currently ships to eligible addresses within Canada.
Shipping rates are calculated at checkout based on the destination, package size, weight, and products ordered.
2. Free Shipping on Orders Over $200
We offer free standard shipping within Canada on eligible orders of $200 CAD or more, after discounts and before taxes.
Shuttlecock Exclusion
Shuttlecocks are not eligible for free shipping.
Due to their package size and shipping requirements, orders containing shuttlecocks will be charged shipping regardless of the total order value.
This means that an order containing shuttlecocks will not qualify for free shipping even if the order total is over $200.
The applicable shipping charge will be displayed at checkout.
3. Shipping to the United States
JJ Sport ships eligible orders to addresses within the United States.
Shipping charges for U.S. orders are calculated or quoted based on factors including the destination, package size, package weight, products ordered, and the shipping service used.
Additional Charges for U.S. Orders
In addition to the product price, U.S. orders may be subject to the following charges:
- Shipping charges — based on the applicable shipping rate or carrier quote for the order.
- Parcel protection — where applicable, an additional parcel protection charge may be included to provide coverage for eligible loss or damage during transit.
- Import duties, tariffs, taxes, brokerage, customs fees, or other import-related charges — these may apply when an order enters the United States.
Where JJ Sport provides or collects an estimated import duty or import-related amount, the amount is an estimate based on the information available when the order is processed. Actual charges may vary due to customs classification, country of origin, product value, exchange rates, government tariff rules, carrier or brokerage charges, or decisions made by U.S. customs authorities.
Unless JJ Sport expressly confirms otherwise for a particular order, the customer is responsible for all applicable import duties, tariffs, taxes, customs charges, brokerage fees, and other import-related costs.
If additional charges are assessed by the carrier, customs authority, or another government agency after shipment, those charges remain the responsibility of the recipient.
Customs and Delivery Delays
U.S. shipments may be subject to customs processing. Customs clearance can cause delays beyond the original delivery estimate.
JJ Sport cannot guarantee customs clearance times and is not responsible for delays caused by customs authorities, border processing, carriers, government agencies, or other circumstances outside our reasonable control.
Refused or Unclaimed U.S. Shipments
Customers are responsible for providing accurate delivery information and accepting their shipment.
If a shipment is refused, unclaimed, or returned because import charges were not paid, additional shipping, return shipping, customs, brokerage, or related charges may apply. Any amounts incurred may be the responsibility of the customer to the extent permitted by applicable law.
4. Order Processing
Orders are normally prepared for shipment as soon as reasonably possible after payment has been confirmed.
Processing times may vary depending on:
- product availability;
- order volume;
- weekends and holidays;
- weather conditions; and
- other circumstances outside our reasonable control.
Shipping and delivery estimates are not guaranteed.
5. Delivery Times
Estimated delivery times shown at checkout are estimates provided by JJ Sport and/or the applicable shipping carrier.
Actual delivery times may vary depending on the destination, carrier delays, weather, service interruptions, and other factors outside our control.
JJ Sport is not responsible for delays caused by the shipping carrier after an order has been handed over for delivery.
6. Tracking Information
Where tracking is available, tracking information will be provided after your order has been shipped.
Please allow time for the carrier's tracking system to update after receiving your shipment confirmation.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or returned shipment may be the responsibility of the customer.
8. Lost, Delayed or Damaged Shipments
If your shipment appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
We will make reasonable efforts to assist with the carrier investigation or claim process.
Please keep all packaging and take photographs of any visible damage to the package and products, as these may be required to process a shipping claim.
9. In-Store Pickup
Where available, customers may select in-store pickup at checkout instead of shipping.
You will be notified when your order is ready for pickup.
Please wait until you receive confirmation that your order is ready before travelling to the store.
Orders can be collected from:
JJ Sport
398 Ferrier St., Unit 53
Markham, Ontario L3R 2Z5
Canada
10. Changes to This Policy
JJ Sport may update this Shipping Policy from time to time to reflect changes to our shipping services, rates, carriers, geographic coverage, or business operations.
The most current version will always be available on our website.
11. Contact Us
If you have questions regarding shipping or an existing order, please contact us:
JJ Sport
Email: teamjjsport@gmail.com
Phone: 905-604-8281
Address: 398 Ferrier St., Unit 53, Markham, Ontario L3R 2Z5